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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joey Citarella

November 10, 2024

1  out of  5
rating by Joey Citarella
"My late parents had him and his father for over 50 years as a agent.When my parents passed I inherited there home and tried to put the homeowners insurance in my name...He would not return my calls or even help me find new insurance after State farm said they don't cover coastal home in my area anymore...The women who answered the phone were nasty and could care less that I have no coverage...They take your money for fifty years then drop you like a hot potato....Shame on you John pepe....People please find another agent who cares about there clients....."
We responded:
"Hello Joey, Thank you for taking the time to review our office. First and foremost, I want to clarify that I am not the son of the previous agent, although this has no impact on how I treat my customers. I understand your disappointment with our changes regarding coastal risks, which unfortunately means we can no longer accommodate you. However, this is a company-wide decision and not specific to our office. I apologize if you found our staff to be rude during your interactions. According to our records, we did speak with you directly. We genuinely wish we could continue to assist you with your home, but due to changes in the business, we are unable to provide the same level of service as before. As always, I am available to discuss any concerns or issues you may have. Thank you again for your feedback. Best regards."
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Don

October 1, 2024

5  out of  5
rating by Don
"I have been a client of State Farm for many years. i think their prices are reasonable and their staff quite competent."
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Edna Jones

May 10, 2024

5  out of  5
rating by Edna Jones
"I have now been with State Farm a year and I have not regretted it one bit! Dawn my rep is the most attentive and sweetest person. She gets the job done as soon as she gets anything on her desk, she wonderful with remembering everything and she really cares so much for her customers. She makes the whole entire process so much smoother. To say we are pleased is an understatement. If anyone is looking for a good insurance company or better one I say come here to John Pepe Jr.'s office you will not regret it!"
We responded:
"Thank you for your kind words about our customer service! We are so glad to know that our team has gone beyond to exceed your expectations. Everyone here works hard to provide helpful advice and guidance, and we're thrilled to hear that you appreciate Dawn's friendly service."
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Evelyn York

May 7, 2024

5  out of  5
rating by Evelyn York
"John Pepe got me great car insurance and homeowners insurance rates."
We responded:
"Thank you for your comment Mrs. York. We appreciate your business and relationship with our office. "
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Steve

May 7, 2024

5  out of  5
rating by Steve
"Thanks to John Dawn & Terry for immediately taking care of my insurance matters. Just moved and they made the policy changes and issued new paperwork right away. One less thing to worry about when moving as I know they are there"
We responded:
"Thank you for reaching out Steve. We appreciate you taking the time to let us know how we are doing. Hope to help you for years to come."
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J. Frank Thomson

April 9, 2024

5  out of  5
rating by J. Frank Thomson
"I had the great pleasure of working with Theresa "Teri" Elrose, who was recommended to me. The level of service I received was spectacular. Knowing the situation I was in, Teri immediately found a solution that not only suited my needs, but fit my budget was well. Teri was kind, professional and knowledgeable; so much so that I had to leave a review which I rarely if ever do. I am happy Teri was recommended to me as she did not disappoint. Kudos to Teri and the State Farm team!"
We responded:
"Thank you Jonathan for taking the time out to tell us how we are doing. It is always nice to hear when we do well, as we strive to give the best service possible. We look forward to working with you for a long time. "
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Samah Naeem

April 5, 2024

5  out of  5
rating by Samah Naeem
"Absolutely the best!!! Dawn is beyond wonderful, she helped me in ever way she could to get me the best rate out there…she was nothing but patient with explaining the rate changes and the discounts…in just few words Dawn & John “SIMPLY THE BEST”"
We responded:
"Thank you for reaching out Samah. We appreciate you taking the time to let us know how we are doing. Hope to help you for years to come."
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J K

March 21, 2024

5  out of  5
rating by J K
"I have been a long time customer with State Farm Insurance John Pepe Jr. Office and have been nothing but pleased. My go to rep is Dawn, she is always helpful and guides me through the process with all my insurance needs including home as well. Very polite on the phone, and readily available via email too. The entire staff has been professional and I can relax and feel at ease that I have them for all my insurance needs. Thank you Dawn!"
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Edwina Diaz

March 18, 2024

5  out of  5
rating by Edwina Diaz
"Working with this team has been one of the best decisions ever! Because of them I love State Farm! Dawn Lombard is a love to work with along with John Pepe Jr. they’re always so helpful, they make every process smooth and also very understanding. I wouldn’t change them for anything! Thank you guys for your time and help when I call to bug you guys or forget something lol thank you!"
We responded:
"Thank you so much Edwina for all the kind words. It is so nice to hear when you are taking care of your clients. Thanks for taking the time to say as much. Always happy to help!"
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Randolph Hinds

February 29, 2024

5  out of  5
rating by Randolph Hinds
"I was in the process of getting a new insurance provider for both auto and homeowner.I reached out to the local State Farm agency and was connected to Theresa Elrose.Theresa was extremely professional and provided me with very competitive rates for both.I highly recommend her and the agency.Was a pleasure dealing with her as she was friendly and easy to talk to."
We responded:
"Thanks for the kind words and for trusting our office with your auto and home insurance. I look forward to our continued relationship. Agent John Pepe "
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Nick Labetti

February 29, 2024

5  out of  5
rating by Nick Labetti
"I have State Farm Insurance most of my adult life, which is a long time, Dawn Lombard is my favorite person to deal with, always knowledgeable always very helpful with a pleasant and friendly attitude."
We responded:
"Thank you so much for your kind words, Nick. We really appreciate you taking the time out to share your experience with us."
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Liz Byrd

February 19, 2024

5  out of  5
rating by Liz Byrd
"I am writing to express my satisfaction with service provided by Teri Elrose! Throughout the process of acquiring autos and rental insurance, Teri exhibited a remarkable level of professionalism, friendliness and extreme knowledge!!!! She was prompt in her responses and she possessed great customer service skills. Thank you Teri for going above and beyond in delivering exceptional service!!!!"
We responded:
"Thank you Liz for the kind words. We appreciate you taking the time out of your day to let us know how we are doing. We look forward to working with you for years to come. John"
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Caryn Donah

February 7, 2024

5  out of  5
rating by Caryn Donah
"I have been a customer with State Farm for almost 40 years.. John's office has always gone above and beyond my expectations! Dawn is always so quick to respond to all of my messages, she really goes the extra mile! Thank you!"
We responded:
"Thanks so much Caryn for the kind words and taking the time to let us know. We value you as a client and especially for the loyalty you have shown us. We look forward to continuing our relationship with you and your family. "
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J C

February 5, 2024

5  out of  5
rating by J C
"I have been with John Pepe for a few years now and love working with them. Teri is awesome !!!! Very professional and very kind!!!! I highly recommend !!!!!!"
We responded:
"Thank you for reaching out Jasmine. We appreciate you taking the time to let us know how we are doing. Hope to help you for years to come. "
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Kajal Motiani

January 23, 2024

5  out of  5
rating by Kajal Motiani
"Always great 👍 Theresa Elrose is the best one very professional and helpful in timely manner !! 5 star for her !!"
We responded:
"Thank you Kajal for taking the time out to tell us how we are doing. It is always nice to hear when we do well, as we strive to give the best service possible. We look forward to working with you for a long time. "
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D Lensen

January 16, 2024

5  out of  5
rating by D Lensen
"I recently switched my auto/home insurance to State Farm and was lucky enough to work with Dawn Lombard. Not only was she extremely kind and helpful, but she also got me the lowest quotes of anyone around. Highly recommend working with Dawn!"
We responded:
"Thank you for your kind words about our customer service! We are so glad to know that our team has gone beyond to exceed your expectations. Everyone here works hard to provide helpful advice and guidance, and we're thrilled to hear that you appreciate Dawn's friendly service. "
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A B

January 2, 2024

5  out of  5
rating by A B
"Like a good neighbor, John Pepe is always there and his wonderful team! They’re all friendly, helpful, knowledgeable and most important they provide exceptional customer service!"
We responded:
"Thank you very much Ron for taking the time out to tell us how we are doing. We take pride in helping our customers and it's great when we can do the right thing. Have a great New Year!"
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Florence Bogaenko

December 29, 2023

5  out of  5
rating by Florence Bogaenko
"A sudden decision to travel necessitated, asking for a speedy response from John Pepe. My State Farm agent John came through again as he has a dozen times in the past. I know I can count on him for excellent customer service, and professionalism. This is the agent and the company you want to be with when you have an emergency."
We responded:
"Thank you so much Florence for taking the time to give our office a review. We certainly pride ourselves on the service we can provide to our clients and it's nice of you to acknowledge that. I look forward to our continued relationship. Thanks again. "
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Joseph Magiera

December 10, 2023

5  out of  5
rating by Joseph Magiera
"This office is great and reliable. Theresa able to quickly and efficiently get my information and get me a policy ASAP."
We responded:
"Thank you Joe for taking the time to write us a review. We take pride in helping our clients and it's always nice to hear we are doing a good job. We look forward to working with you. "
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Isamar Romero-Borjas

December 8, 2023

5  out of  5
rating by Isamar Romero-Borjas
"Mohammad was extremely helpful when I had multiple questions on my bill! He was patient and answered all my question to the best of his abilities, and also was quick to get back to me with results! If you need help, ask for Mohammad! ❤️"
We responded:
"Hello Isamar and thank you for your review. We appreciate people taking the time to tell us how we are doing. Know that you always check in with us for any concerns or help you need. I look forward to working with you. "
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Lila Campbell

December 4, 2023

5  out of  5
rating by Lila Campbell
"Always very responsive and helpful!"
We responded:
"Hello Lila. Thank you for the review. We appreciate you taking the time to tell us how we are doing. We look forward to working with you. "
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Jim Nesterwitz

November 25, 2023

5  out of  5
rating by Jim Nesterwitz
"I have dealt with Dawn Lombard for a few years now. She is always very quick to respond to my questions and update my policy. I highly recommend her"
We responded:
"Thank you for the review Jim. We appreciate you taking the time to tell us how we are doing. We look forward to working with you."
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Ronnie G

November 16, 2023

5  out of  5
rating by Ronnie G
"I have used this agent for several years. Dawn is especially helpful. She always answers my questions and explains things in a way I can understand."
We responded:
"Thank you for taking the time to review our company, Ronnie. At John Pepe Jr. State Farm Insurance we take great pride in doing our very best to provide helpful and friendly service to all of our customers - we are so pleased that Dawn has been able to demonstrate this during your experience with us. We appreciate your loyalty and thank you for continuing to put your trust in us for all of your insurance needs. Please don't hesitate to contact us if there's anything else we can do for you."
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Bob Neilson

November 11, 2023

5  out of  5
rating by Bob Neilson
"John and his staff were great! He reviewed my current auto policy and gave us a better policy. He explained it everything so we could understand the policy. Definitely recommend this office."
We responded:
"Thank you Bob for the nice review. We value our clients and try to provide the most honest service we can. We look forward to working with you for year to come. "
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Zia Faridi

November 3, 2023

5  out of  5
rating by Zia Faridi
"Great and professional service. Have been with John for over 4 years .. He’s always so helpful and always looks for ways to save me money with my policy."
We responded:
"Thank you for your generous review, Zia! We are humbled to know we have earned and retained your trust for the past four years. At the agency, our #1 priority is providing great service and professional advice that not only meets but exceeds your expectations. We are delighted to hear that has been the experience you’ve encountered when working with us. We truly appreciate you taking the time to share your experience with us and others. It is a pleasure doing business with you, and we look forward to serving you in the future!"