State Farm® Insurance Agent John Pepe Jr.

"Don’t waste your time . This was such an unprofessional experience . I signed up for state farm 3 months ago and everything seemed great at first . First issue was that my phone number on my policy was incorrect that I never provided and had a question about my coverage . I reached out to Dawn and she said she would have John call me . Never heard from him. Second issue was that the discount on my policy was not explained properly . I received the drive and save devices 3 and a half weeks late. Because of that reason , I was enrolled out of drive and save (which was never explained to me as well). They only thing they told me was I would save money after 6 months of safe driving.I received them and called Dawn about the situation right away she said to attach them that my “bill will adjust be next cycle “. The bill came and it was never adjusted. I reached out to Dawn and John and I explained it once again and said I needed to cancel my policy if it wouldn’t be fixed because It was told it was going to be adjusted. I got a response back saying don’t make payments until we straighten out the bill. Also, that the December bill should be what I was supposed to be quoted in an email. I wait a few days then have to reach out once again for an update . He called me back and said we spoke to billing but nothing can be adjusted .I told him I wanted to cancel my policy because I had enough. These people will tell you one thing and do the opposite. It made my experience with state farm a nightmare . It would have been much easier if they were honest about the billing if they weren’t sure but they wasted my time.They weren’t even apologetic about the experience and I my care about your money . Worst customer service experience ."

"I purchased a house and I called and spoke to John Pepe and we went over the coverage for the house and I decide to pay in full he didn’t ask me for any payments or any questions about who’s name was on the paperwork of the purchase of the home couple months later pipes broke in the house had $165,000 worth of damage I put in the claim and I got denied and was not reimbursed because they did not explain Or ask me for any paperwork they just went over the coverage took my money and a full payment for the year and I got beat for the damage I would not suggest going to them"

"Former customer, decided to shop around and after a recommendation from a trusted friend that is also insured with John Pepe and State Farm Insurance, John went the extra mile explained everything to me and on top of that is saving me thousands of dollars for better coverage. Great Job John thank you looking forward to a long relationship with you and your State Farm team."

"Started out many years ago as a customer. Now we are more like friends. Any time I called the agency, John always made time for me, in the office or on the phone. Always answered my question fully, and made sure I understood all my options. Always made sure I did the right thing for me and my family."

"Horrible customer service and much more expensive than Liberty Mutual. I had a good relationship with State Farm until I was required by my employer to get general liability insurance. John sold me the policy but NEVER INFORMED ME that (in contrast to my auto insurance with State Farm) my general liability insurance was (by default) an auto-renew policy. After the 12 months I did not need general liability insurance anymore, so I figured (like my auto insurance) it would expire, but guess what, it didn't expire! Next thing I know, I owe for one month for this auto-renewed general liability insurance policy. I called State Farm and explained to the customer service rep I did not want to renew it but I was told it was too late, and it was "Only twenty dollars". My wife tried calling John about this, and he told her "Don't worry, I took care of it". However, we later found out that nothing "was taken care of" and we still owed the one month that I never wanted! (in other words, he lied to my wife...needless to say I don't like people lying to my wife). When my wife called John back, he told her "It was my responsibility to find out this policy was auto renew". Considering I have over 1 million things to do, this was outrageously poor customer service! How about this? It was the responsibility of the Insurance Agent for State Farm who sold me the policy to inform me this policy was an auto-renew policy, in contrast to the auto-insurance I had with State Farm. There is a happy ending though. For my auto insurance, I have since switched to Liberty Mutual, which insures me for over 25% less per year (my auto insurance policy with Liberty Mutual, for the same amount of coverage, is over $250 per year less expensive than my auto insurance policy was with State Farm). Also, I can save time and pay my entire year of auto insurance at one time, in contrast to State Farm, which required me to make two half-payments per year. I will recommend that everyone in my family drop their coverage with State Farm. After all, who would not want to save hundreds of dollars per policy?"